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Unconditional Guarantee-Your complete satisfaction is our primary goal. ANTONIO'S GOURMET SHOP wants every purchase you make from us to ensure you enjoy the beauty and benefits of national gourmet food brands, so we offer an unconditional guarantee on all of our merchandise.
Return Policy: We offer only the finest quality products; but if, for any reason, you are not completely satisfied with your purchase, you may return it to us within 30 days for a full refund of the purchase price. To return any merchandise that you are not completely satisfied with, simply repack the product (in the original packing material, if possible), making sure to include the Packing Slip.
To return products to Antonio's Gourmet Shop, please:
1. Repack the product in the original packing materials we used to ship them to you (if possible) and include your name; address; telephone; the original sales receipt; reason for return; and action desired: merchandise credit; credit card credit; or replace with same product.
2. Send the package via Fedex, UPS or insured parcel post. Please retain the tracking number for your files and to be able to track your returned merchandise.
Return your package to:
Antonio's Gourmet Shop, Inc.
701 Seneca Street, Suite 155
Buffalo, New York 14210
Is your order incomplete, incorrect or damaged? ANTONIO'S GOURMET SHOP is firmly committed to providing superior customer service and support. If your order is incomplete, incorrect or damaged, please contact us via email or call us toll-free at 1-888-811-3550. Our Guest Assistance hours are Monday-Friday 9 a.m. - 5 p.m. EST, Our Guest Assistance Department is closed on Saturdays & Sundays.
Don't see what you're looking for? If you don't see something you want or need, let us know. Email us at Info@antoniosgourmetshop.com or call us toll-free at 1-888-811-3550. If it is something we carry we will do everything in our power to deliver it to you. Our rapidly expanding product line boasts over 60 items with new additions being made regularly, so check back frequently for updates.
Problems, questions, suggestions? ANTONIO'S GOURMET SHOP is committed to providing excellent customer support. If your order is damaged or the return is the result of our error; if you have any questions or suggestions that will help us improve our services; or if you are interested in a product and don't see it on our site, please feel free to contact our Customer Service Department, toll-free, at 1-888-811-3550 or email us at Info@antoniosgourmetshop.com
SHIPPING POLICY:
At ANTONIO'S GOURMET SHOP, online and telephone orders are processed within 72 hours of receipt, excluding weekends and holidays.
If your order is placed and you need URGENT assistance, please contact us at 1-888-811-3550 FIRST or e-mail us at Info@antoniosgourmetshop.com
ANTONIO'S GOURMET SHOP ships via United Parcel Service or Fedex Ground to any destination within the continental United States. We prefer to use Fed Ex or UPS to ensure that our customers receive their gourmet treats as quickly as possible. For shipping rates and other information, please see the chart below.
If you have any questions about our shipping policy, please feel free to call us at 1-888-811-3550 or e-mail us at Info@antoniosgourmetshop.com.
Our Guest Assistance hours are Monday-Friday 9 a.m. - 5 p.m. EST, Our Guest Assistance Department is closed on Saturdays & Sundays.
Shipping Options: Fed Ex or UPS Ground - or Optional Next Day or 2nd Day Air
Standard Ground shipping rates are as follows:
UP TO $20--add flat rate of $5.00.
$20.01 TO $40.00 --ADD $6.00.
$40.01 TO $60.00--ADD $7.00.
$60.01 TO $80.00--ADD $8.00.
$80.01 TO $100.00--ADD $9.00.
$100.01 TO $120.00 ADD $10.00.
$120.01 TO $140.00 ADD $11.00
OVER $140.01 ADD $12.00
WE SHIP USPS FLAT RATE PRIORITY OR FED EX/UPS GROUND
For orders shipped to Canada please add 30%, NOTE: YOU ARE RESPONSIBLE FOR ALL DUTIES AND TAXES.
For orders shipped via 2nd Day Air, please add $25.
For orders shipped via Next Day Air, please add $35.
PLEASE CALL 1-888-811-3550 FOR ALL FURTHER INFORMATION.
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